The Consumer Contracts Regulations
The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations – which came into force in the UK in June 2014 – now apply when buying online follow this link to review these regulations
Delivery Terms and Post out time-scales:
We endeavour to process orders within 72 hours of receiving the order but cannot guarantee this. Typically, most online orders will be processed and posted out within 24hours. We do not ship orders until payment has been received in full.
We aim to get your parcel to you a fast as we are able however we do not offer a guaranteed next day service.
In our
We offer standard
We reserve the right to deliver later than expected where adverse weather conditions, mechanical failures or seasonal holidays impact on delivery times.
If (for example due to the value of the goods or the weight of the goods) it is not possible to send out orders by your preferred delivery method we will make our best efforts to find a suitable alternative. Choice of delivery method is always at our discretion.
Where customers ask us to leave their parcel in a safe place or with a neighbour the Customer does so at their own risk and accepts full liability for the item left. No refund will be given in case of loss or damage.
Cost of postage includes a single attempt to deliver your order to the address you
Payment Terms:
Payment is due in advance and in full on all orders. We accept credit/debit card,
Amendments
In the ongoing economic
***BREXIT UPDATE: Due to the fluctuations in the value of Sterling GBP on the international exchange markets it has now
Returns policy: (Not trade sales)
If you change your mind about a product you have purchased from us you can send the product back to us and can expect a refund for the cost of the goods unless the item is on our restricted return list or is returned in a condition that affects its resale value. We will refund the basic delivery cost of delivering the goods to you (a refund for an enhanced service will not be refunded).
We ask that customers exercising this right to change their mind only return the goods if they are in their original condition i.e. UN-USED, with original seals unbroken, with all paperwork and in the original packaging. Please read the notes below for how to return your goods to Manifest Health Ltd.
RESTRICTED RETURN LIST
For reasons of health and
How to return your goods:
In the unlikely event that you wish to return a product please follow these guidelines. The guidelines are there to make the returns process straightforward. Please contact the main office by emailing
- The goods should be returned within 14 working days of receipt (unless otherwise agreed with Manifest Health Limited) un-used,
unopened and in original packaging with full manufacturers instructions or printed notes and paperwork. - Include your name, address, invoice no. and reason for returning the item in writing.
- Goods must be packed with sufficient outer packaging to ensure that no damage is caused during return transit. Note: Goods remain the responsibility of the Customer until Manifest Health Limited signs a receiving receipt for them. To this
end all goods returned must be returned on a signed for and trackable service to Manifest Health Ltd at 173 Curie Avenue, Harwell, Oxfordshire OX11 0QG UK. Returned goods are posted at the customer’s expense. - Authorised returns of faulty goods must be accompanied by information as in number 2 above and a letter explaining fully the reasons you think they are faulty. If the goods are faulty they will be repaired, replaced or refunded.
- For reasons of health, hygiene and the personal security of our staff we cannot accept back enema equipment or catheters unless they are faulty. We cannot and would not resell these products to other customers once returned.
- We will refund the basic delivery cost of delivering the goods to you (a refund for an enhanced service will not be refunded).
- Typically we do not impose fees or additional charges for returns but we do reserve the right to charge on a case by case basis where there is merit to do so. We reserve the right to make deductions from refunds where goods have been handled more than necessary and this will affect the future resale value.
What if my goods are undelivered?
From time to time goods can go astray. Please contact us if your goods have not arrived within 5 working days of your placing the order. We will let you know how and when the goods were posted out and assist you in finding out where the parcel has got to!
Non-delivery due to incorrect or incomplete address.
Manifest Health cannot be held liable in any way for goods that are undelivered or are delivered to the wrong address if the address supplied to us is incorrect or incomplete. No form of refund can be claimed and no replacement goods will be sent.
What if the address is correct but my goods might be lost in the Royal Mail post?
If you elected to have your
Manifest Health reserve the right to resend/not send replacements for lost goods on a case by case basis. Manifest Health reserve the right to refund/not refund lost goods on a case by case basis. In all
Courier
If the goods were dispatched by Courier then we can track this for you and find out the status of your goods.
Where delivery is attempted by our nominated courier but is unsuccessful then Manifest Health’s obligations for delivery are deemed complete and we cannot be held liable for any refund against the price of delivery we charged at the time your order was placed.
If you are not at home when the Delivery driver attempts to deliver your goods a card may be left advising you that delivery was attempted and asking you to contact the delivery company to reschedule the delivery. When you contact them you will be given the choice of having the goods redelivered another day, or, the option for you to pick up the goods from the depot where it is held (Any expenses incurred by you in visiting the Depot are not refundable by Manifest Health). We have an expectation that the customer will make their best efforts to assist us in contacting the Courier and arranging for collection of their item from the local depot or to rearrange the delivery of their items. If you do not contact the courier within 24 hours your goods will be returned to Manifest Health and our terms for restocking
Royal Mail
Where delivery is attempted by the Royal Mail but is unsuccessful then Manifest Health’s obligations for delivery are deemed complete and we cannot be held liable for any refund against the price of delivery we charged at the time your order was placed.
If you are not at home when the Postman attempts to deliver your goods a card may be left advising you that delivery was attempted and asking you to contact the Royal Mail. When you contact them you will be given the choice of having the goods redelivered another day, or, the option for you to pick up the goods from the depot where it is held. We have an expectation that the customer will make their best efforts to assist us in contacting the Royal Mail to arrange to collect their item from the Depot or to arrange for redelivery. If you do not contact them within 24 hours your goods will be returned to Manifest Health and our terms
Notes about delivery
From time to time customers give us an address where they may not be when the delivery company attempts to deliver their order:
Customers are invited to leave us a note about delivery eg ‘leave in
If you have added a note to your order giving permission for the delivery company to leave the package without a signature, in a safe place or with someone else or at a specific location that is not your address then Manifest Health cannot accept liability in any way if the pack goes missing, if it is claimed to have not been delivered or if has been delivered and not passed to you. No refund will be given or
If your item is returned to Manifest Health by the delivery company after a delivery attempt has been made we will offer you the option for it to be resent. We reserve the right to recharge you for postage.
Restocking non-delivered items
When goods are returned to Manifest Health we will immediately restock the item and refund you the original cost of the goods plus basic delivery charge. Refunds will be actioned within 14 days.
Privacy policy and security:
The confidentiality and security of your personal information
Information/Cancellation/Deletion
- the right to request a copy of your information held by the Centre;
- the right to request correction of any information that is inaccurate or out of date;
- the right to erasure of your information (known as the ‘right to be forgotten’);
- the right to withdraw your consent to processing at any time;
- the right to request that your information be provided to you in a format that is secure and suitable for your re-use (known as the ‘right to portability’);
- the right to request, where there is a dispute in relation to the accuracy or processing of your information, that a restriction be placed on further processing;
- the right to object to the processing of personal data; and
- rights in relation to automated decision making and profiling, including profiling for marketing purposes.
Use of Cookies:
Our website uses “cookies” to collect information and to enable you to have a better buying experience.
Our use of “cookies”
“Cookies” are small pieces of information sent by a web server to a web browser, which
Who has access to the information we collect?:
We do not sell mailing lists to other
Disclaimer
All the information and every product available from Manifest Health Ltd is provided ‘as is’. Manifest Health Ltd, its related partnerships or corporations, or the partners, agents or employees are not herein engaged in rendering professional services or advice. As such, prior to taking any product or making use of any information, we provide we rely upon you to seek professional advice. In no event will Manifest Health Ltd, its related partnerships or corporations, or the partners, agents or employees thereof be liable in any way to you or anyone else for the use of the information or products we make available, or for any decision, event or action taken by you or anyone else in respect of or reliance upon the products or information acquired from Manifest Health Ltd.
Ensure you have consulted your GP or qualified health practitioner before using any product or information from Manifest Health. It makes sense to check.
Don’t forget it makes sense to check the suitability of products or programmes with your Doctor or Health practitioner before use. All the information and products available from Manifest Health Ltd are provided ‘as is’. Manifest Health Ltd, its related partnerships or corporations, or the partners, agents or employees are not herein engaged in rendering professional services or advice. As such, any information or product should not be used as a substitute for consultation with professionals or used without prior consultation with a professional. In no event will Manifest Health Ltd, its related partnerships or corporations, or the partners, agents or employees thereof be liable in any way to you or anyone else for the use of the information or products we make available, or for any decision, event or action taken by you or anyone else in respect of or reliance upon the products or information acquired from Manifest Health Ltd.
If you wish to contact us regarding these terms and conditions please contact:
Manifest Health Ltd
The Innovation Centre
173 Curie Avenue
DIDCOT
Oxfordshire
OX11 0QG
email:
web: www.manifesthealth.co.uk
Telephone Preference Service (TPS)
Following a large number of unsolicited ‘cold’ calls to our company using our dedicated order line
The Consumer Contracts Regulations
The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations – which came into force in the UK in June 2014 – now apply when buying online follow this link to review these regulations